Terms & Conditions
1. Acceptance of Terms and Conditions
Welcome to Comfort Coasts (“Agency,” “we,” “us,” or “our”). These Terms and Conditions (“Agreement”) govern your use of our services and website. By accessing, browsing, or using our services, you agree to comply with and be bound by these terms. If you disagree with any part of these terms, please refrain from using our services.
2. Services Offered
2.1 Our agency specializes in providing comprehensive travel planning services, including booking cruise vacations, air travel, hotel accommodations, airfare, travel insurance, shore excursions, and related services.
2.2 By engaging our services, you acknowledge that the Agency acts as an intermediary and agent for various third-party vendors, facilitating bookings and arrangements on your behalf.
3. Privacy Policy
3.1 Your privacy is important to us. Please review our detailed Privacy Policy, which explains how we collect, use, disclose, and protect your personal information.
4. Collection and Use of Personal Information
4.1 In order to provide our services effectively, we require certain personal information, such as names, birthdates, addresses, sex, contact details, and other relevant information.
4.2 The information collected is used solely for the purpose of arranging and managing your travel plans, communicating with you, and providing a seamless travel experience.
5. Payment Processing
5.1 For bookings and reservations, you will be required to provide payment information, including credit card details, to facilitate transactions.
5.2 Your payment information will be securely transmitted to third-party payment processors and travel vendors, such as cruise lines and airlines, for the purpose of processing payments related to your travel bookings.
5.3 We will store your payment information securely for up to six months to address any potential issues and ensure that the information is readily available if needed.
6. Cancellations and Refunds
6.1 Cancellation and refund policies for bookings are determined by the terms and conditions of the third-party vendors (cruise lines, airlines, hotels, etc.).
6.2 The Agency has no control over these policies and shall not be held responsible for any financial losses, expenses, or liabilities arising from cancellations or disruptions.
7. Liability for Travel Insurance Refusal
7.1 The Agency strongly recommends purchasing travel insurance to protect against unforeseen events, including cancellations, medical emergencies, delays, and other incidents that may disrupt travel plans.
7.2 By declining travel insurance, you acknowledge and accept full responsibility for any financial losses, disruptions, or emergencies beyond our control.
7.3 The Agency shall not be held liable for any losses or liabilities resulting from such events.
8. Disclaimers and Limitations of Liability
8.1 While we strive to provide accurate and up-to-date information, we do not guarantee the accuracy, completeness, or reliability of information on our website or other communications.
8.2 The Agency shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use or inability to use our services or website.
9. Governing Law and Jurisdiction
9.1 This Agreement shall be governed by and construed in accordance with the laws of the state of Colorado, United States.
9.2 Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts located within the state of Colorado.
10. Amendments and Updates
10.1 The Agency reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice.
10.2 Any changes will be effective upon posting on our website.
11. User Accounts and Responsibilities
11.1 To access certain features of our services, you may be required to create a user account. You are responsible for maintaining the confidentiality of your account information, including your username and password.
11.2 You agree to provide accurate and complete information when creating an account and to promptly update any changes to your information.
12. Intellectual Property
12.1 All content provided on our website, including text, graphics, logos, images, videos, and other materials, is the property of the Agency or its licensors and is protected by copyright, trademark, and other intellectual property laws.
12.2 You may not reproduce, distribute, modify, or create derivative works from our content without explicit written permission from the Agency.
13. Communication and Marketing
13.1 By using our services, you consent to receiving electronic communications from us, including promotional emails, newsletters, and updates related to your bookings and travel plans.
13.2 You have the option to opt out of receiving promotional communications at any time by following the unsubscribe instructions provided in the emails.
14. Links to Third-Party Websites
14.1 Our website may contain links to third-party websites, services, or content. These links are provided for your convenience and do not signify our endorsement of these third-party entities.
14.2 The Agency has no control over the content, privacy practices, or policies of these third-party websites. You access these links at your own risk.
15. Indemnification
15.1 You agree to indemnify and hold the Agency, its affiliates, officers, employees, and agents harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or related to your use of our services, violation of these Terms and Conditions, or any breach of applicable laws or regulations.
16. Severability
16.1 If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
17. Entire Agreement
17.1 These Terms and Conditions constitute the entire agreement between you and the Agency regarding the use of our services and supersede any prior agreements, communications, or representations, whether oral or written.
18. Waiver
18.1 The failure of the Agency to enforce any provision of these Terms and Conditions shall not be deemed a waiver of that provision or the right to enforce it.
19. Force Majeure
19.1 The Agency shall not be held liable for any delays, interruptions, or failures in performing its obligations under these Terms and Conditions that result from events beyond its reasonable control, including but not limited to natural disasters, acts of terrorism, labor disputes, or governmental actions.
20. Survival
20.1 The clauses related to Limitation of Liability, Privacy Policy, Governing Law, and other clauses intended to survive termination shall continue to be in effect even after the termination of these Terms and Conditions.
21. Changes to Services
21.1 The Agency reserves the right to modify, suspend, or discontinue any part of its services, including the availability of any features, at any time without notice or liability.
22. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at: dmoga@comfortcoasts.com (800) 404-3905