Privacy Policy

1. Introduction

Welcome to Comfort Coasts (“Agency,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when using our services and visiting our website.

2. Information We Collect

2.1 Personal Information: We may collect personal information, such as names, birthdates, addresses, sex, contact details, passport information, and other relevant details required to provide our travel planning services.

2.2 Payment Information: When booking travel arrangements, you will be required to provide payment information, including credit card details, for transaction processing through secure third-party payment gateways.

2.3 Communication Data: We may collect data from your interactions with us, including emails, chats, and customer support inquiries.

3. Use of Information

3.1 Service Provision: We use your personal information to facilitate travel bookings, provide customer support, and ensure a seamless travel experience.

3.2 Payment Processing: Your payment information is securely transmitted to third-party payment processors for transaction processing.

3.3 Communication: We may use your contact information to communicate with you regarding your bookings, travel updates, promotions, and newsletters.

4. Data Security

4.1 We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

4.2 While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.

5. Sharing of Information

5.1 Third-Party Vendors: We share necessary information with third-party travel vendors to facilitate your bookings and travel arrangements.

5.2 Legal Compliance: We may disclose your information if required by law, governmental regulations, or legal proceedings.

6. Your Rights and Choices

6.1 Access and Correction: You have the right to access and update your personal information. You can contact us to make changes or corrections.

6.2 Opt-Out: You have the option to opt out of receiving promotional emails and communications from us by following the unsubscribe instructions provided in the emails.

7. Data Retention

7.1 We retain your personal information as long as necessary to fulfill the purposes for which it was collected, including legal, contractual, and business requirements.

7.2 If you request deletion of your account, we may retain certain information for legal and business purposes.

8. Children’s Privacy

8.1 Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to Privacy Policy

9.1 We may update this Privacy Policy to reflect changes to our practices or for legal, regulatory, or operational reasons.

10. Cookies and Tracking Technologies

10.1 Our website may use cookies, tracking pixels, and other similar technologies to enhance your user experience, analyze website usage, and tailor advertisements.

10.2 You can manage your cookie preferences through your browser settings or other mechanisms provided by third-party platforms.

11. Third-Party Links and Services

11.1 Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or policies of these third parties.

11.2 We encourage you to review the privacy policies of any third-party websites or services you interact with.

12. International Data Transfers

12.1 If you are accessing our services from outside the United States, your personal information may be transferred to and processed in the United States or other jurisdictions.

12.2 By using our services, you consent to the transfer of your personal information to the United States and other jurisdictions as described in this Privacy Policy.

13. Changes to Your Information

13.1 You are responsible for ensuring that the personal information you provide is accurate, complete, and up-to-date.

13.2 If you need to make changes to your information, please contact us using the provided contact details.

14. Consent and Acceptance

14.1 By using our services and providing your personal information, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy.

14.2 If you do not agree with any part of this Privacy Policy, please refrain from using our services.

15. California Privacy Rights

15.1 Rights: If you are a resident of California, you may have certain rights under the California Consumer Privacy Act (CCPA) with respect to your personal information. These rights include:

• The right to know what personal information we have collected about you and how it is used and shared.

• The right to request the deletion of your personal information.

• The right to opt out of the sale of your personal information, if applicable.

• The right to non-discrimination for exercising your CCPA rights.

15.2 Requests: If you are a California resident and would like to exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with the CCPA.

16. European Economic Area (EEA) Residents

16.1 Rights: If you are a resident of the EEA, you may have certain rights under the General Data Protection Regulation (GDPR) regarding your personal data. These rights include:

• The right to access your personal data and obtain information about its processing.

• The right to rectify inaccurate personal data.

• The right to erase your personal data under certain circumstances.

• The right to restrict the processing of your personal data.

• The right to data portability, allowing you to receive a copy of your personal data in a structured, commonly used, and machine-readable format.

16.2 Legal Basis: We process your personal data based on your consent, contract performance, legal obligations, or our legitimate interests.

16.3 Withdrawal of Consent: If we process your personal data based on your consent, you have the right to withdraw your consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

16.4 Requests: If you are an EEA resident and would like to exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with the GDPR.

17. Changes to Privacy Policy

17.1 We may update this Privacy Policy to reflect changes in our practices, legal requirements, or the way we process your personal information.

17.2 We will notify you of any material changes to this Privacy Policy by posting a prominent notice on our website or through other appropriate means.

18. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us at: dmoga@comfortcoasts.com  (800) 404-3905